Shipping Information

Most shipping is through UPS. Dry mix orders under 2lbs may ship via USPS. We only ship to the U.S.A. If you want insurance and/or delivery confirmation on USPS packages, you MUST state this on your order or have the order shipped at your own risk. These packages will incur extra USPS actual charges for the extra services.

All orders are shipped direct from our 2 suppliers. What this means is that your coffee is roasted and your dry mixes are hand packed and then shipped direct to you. No order is processed until full payment has been received. Any order cancelled after payment has been made will be assessed a 15% fee. Unless a product is received damaged, there are no refunds. Please note that items with 'chips' in them could melt during shipment in the hot months.

Also, pasta will sometimes cause condensation in mixes if left in the heat. These items are ordered at your own risk during hot months. If you receive a damaged item/s, you must notify me within 5 working days in order to receive a replacement or credit. If a product is damaged in shipment, the box and all packing must be kept so UPS can inspect it if they choose to for the claim. UPS claims can take up to 6 weeks to process.

APO/AFO Coffee Orders

APO/AFO coffee orders will be shipped to our dry mix supplier first and then on to you. These orders incur a $5 handling fee for the dry mix supplier to send the coffees to you. The coffee supplier does not ship to APO/AFO addresses. This is our fastest and least expensive option to get coffees to you. Also, please make sure before ordering that your base/country allows coffee to be shipped to you. Some do not and Kat's Coffees & More will not be held responsible for confiscated coffee.